Video innovate your management training in the insurance industry
Let’s face it. Managed training in the insurance industry has long been a reputation for being there. Policy manuals, endless compliance documents, and slide-rich eLearning module pages don’t exactly scream engagement. But here’s the good news. Video-based learning is changing the game! It’s dynamic and engaging and, as I say, it’s actually fun. In this article, we will explore how video-based learning is forever transforming business manager training.
If you’ve ever tried to excite a busy insurance manager with compliance training, you know that it’s not an easy feat. The reality is that industry managers are constantly juggling risk assessments, policy updates, and customer service challenges. It requires training that is relevant, attractive and most importantly, it doesn’t feel like another box to check off.
That’s where video-based learning begins. Over the years I have seen how the most skilled video training can turn even the most skeptical learners into engaging participants. I remember my manager working with an insurance company that was afraid of compliance training. One of them jokingly said, “I would rather see paint dry than sit through another module.” However, when introducing video-based learning using real-world case studies, he later admitted, “Okay, this is actually useful. Surprisingly, it’s a bit fun.”
Let’s break down exactly how video-based learning is reshaping management training in the insurance sector.
1. Conduct compliance training from Yeey with scenario-based video
We all know that compliance training is important, but honestly, no one in our favorite activities rarely gets on top. Good news? Scenario-based videos can make these drite picks more appealing by placing your manager in real life situations that are actually important.
I once worked on a fraud detection training program where my manager had to find a red flag in a claims investigation. Instead of reading the checklist, they watched an interactive video in which suspicious claims were dealt with. They had to decide which action to take at each stage. One manager told me, “This felt like a detective game!” Honestly, if compliance training could make someone feel like Sherlock Holmes, I would call it a victory.
Integrate scenario-based video learning to create training that feels like a Netflix episode and feels like a legal briefing. And let’s be real. When training is more fun, people actually complete it!
2. Microlearning: Because there is no time for an hourly management training session
The manager is busy. They have little time to grab a coffee while keeping up with customer treatment, team management and policy changes. This is where microlearning with video nuggets becomes a game changer.
It reminds me of a conversation I had with a senior insurance manager who said, “I love studying, but I don’t have much time to read emails, let alone taking a full course.” So we introduced microlearning. This is a bit-sized video that fits into his daily life. One day he told me, “I actually watched a training video while waiting for the coffee to brew. My biggest use of the morning!”
When microlearning is designing video-based training that delivers shocking content in a way that fits seamlessly on managers’ day. Consider it as a training espresso shot, short, strong and effective. A learning platform, like KREDO, or LXP, uses microlearning modules to enable seamless learning of concepts.
3. AI-driven video learning: All-purpose training has been around for the past 10 years
Not all managers have the same learning needs. Some people struggle with compliance policies, while others need to improve their customer service skills. By leveraging AI-powered video generation tools such as Synthesia, you can create customized, engaging training videos that address specific learning gaps while maintaining consistency and scalability.
Similar tools to Synthesia allow you to generate high-quality AI-driven video content with realistic avatars that can provide training in multiple languages and accents. This allows learners to receive instruction in a form that resonates with them, making content more accessible and engaging. Additionally, these tools allow you to quickly update your training material without the need for re-shooting, keeping your content relevant and up-to-date.
To enhance your learning experience, interactive elements such as quizzes, decision-making scenarios, and knowledge checks are also included within the video. These interactive components turn passive video learning into an immersive experience, encouraging learners to actively engage with the material and apply knowledge in real time.
I remember one of the organizations where managers struggled with customer dispute resolution. Instead of typical training, we developed a video-based scenario tailored to the real-life challenges. Interactive decision-making points allow managers to practice handling angry customers in a risk-free environment. One manager told me, “It’s like Netflix, but for learning, instead of a crime drama, I’m learning how to ease the situation of a nervous customer.”
Combining AI-driven video creation and interactivity, organizations can provide highly engaging, scalable and effective training to meet the diverse needs of their managers.
4. Video-based rating: Testing without anxiety
Be authentic – Nobody enjoys taking the test. However, video-based assessments remove pain from the test by making them more interactive and application-driven.
Instead of answering dry, multi-choice questions about customer complaints, managers should watch real-world scenarios play and choose the best solution strategy. This approach tests not only knowledge but also decision-making and critical thinking skills. It is actually important in everyday work.
In the video-based assessment I used, one of the insurance companies that used leadership training. A few months later, the manager told me, “For the first time I didn’t feel tested. I felt like I was actually learning something!” This is exactly the kind of feedback that shows the impact of this approach.
What I’ve worked for is helping organizations move from static assessments to video-based assessments that feel like problem-solving and high school pop quiz. Learning platforms such as KREDO help create video-based assessments that allow learners to better remember concepts.
5. Cost-effective and scalable management training that does not include meeting room reservations
Training managers in multiple locations are not a small feat. Traditional classroom training includes travel expenses, headache scheduling, and logistics nightmares. Video-based learning eliminates these challenges by providing a scalable, cost-effective solution that can be accessed anytime, anywhere. KREDO, L&D, and business teams can assign video-based learning to learners.
Rather than separating managers from in-person session responsibilities, organizations can deploy high-quality training videos that provide the same knowledge at a fraction of the cost. Additionally, managers can revisit content whenever they need a review. There’s no need to corner that one PowerPoint from last year’s training session.
One HR leader said, “Video-based learning saved us a lot of time and money, and I got the approval of the L&D initiative I’ve been pushing for years!” If it’s not a success story, I don’t know what.
What I do is help organizations design scalable, video-based training programs that make learning more accessible without blowing up their L&D budgets.
Conclusion
Please be honest. Training in the insurance industry requires transformation for a while. Video-based learning is more than just a trend. This is a fundamental change in the way we approach business development. From scenario-based learning that involves microlearning that actually respects managers’ time, to AI-driven personalization that tailors content to individual needs, there’s video-based training here.
For L&D professionals, this means there is less fighting with liberated learners and no more opportunities to create impactful training that drives real outcomes. And for organizations, it means more trained managers who are confidently equipped to handle the complexities of the insurance industry.
So, if you want to make your training program more engaging, effective and (dare I say) fun, it’s time to embrace video-based learning.
At Tesseract Learning, learning and visual architects are constantly innovating and reforming their approaches to design, developing and delivering effective learning programs. We leverage KREDO, a powerful new LXP/learning platform, to create efficiency throughout the training lifecycle and provide the most optimal learning experience.
Contact us to learn more about our products and services!
Tesseract Learning Pvt Ltd
Tesseract Learning works with global organizations to improve employee performance through a variety of digital learning solutions. Solutions include e-learning, mobile learning, microlearning, game-based learning, AR/VR, adaptive learning, and more.
