American Airlines is testing new technology aimed at cracking down on passengers boarding before groups are called.
The airline says the new technology will alert gate agents with an audible and boarding pass message if a passenger attempts to scan a ticket before their assigned group.
The airline said in a statement to NBC News that it is “in the early stages of testing new technology that will be used during the boarding process.” “This new technology is designed to make it easier for our customers to enjoy the benefits of priority boarding and will help improve the boarding experience by giving our team greater visibility into boarding progress. .”
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The technology has previously been tested at Albuquerque International Sunport in New Mexico, Tucson International Airport in Arizona, and Ronald Reagan Washington National Airport in Virginia.
American Airlines now allows families with children under 2 to request early boarding groups at the gate. Families with older children may request early boarding, but whether this is granted depends on the gate agent.