NEW YORK (AP) — American Airlines is testing new technology at three U.S. airports during the boarding process aimed at reducing passengers trying to cut in line.
The technology is being tested at Albuquerque International Airport in New Mexico, Tucson International Airport in Arizona, and Ronald Reagan Washington National Airport in Crystal City, Virginia, where passengers try to scan their tickets before departure. Alerts gate personnel with an audible sound. their assigned group.
“This new technology is designed to ensure our customers receive the benefits of priority boarding and gives our teams greater visibility into boarding progress,” American Airlines said in an emailed statement to The Associated Press. “By making it possible to understand the situation in detail, we will contribute to improving the flight experience.”
American Airlines says gate agents politely inform customers that they will not be able to collect their passes and ask them to return to the line when their boarding group is called. American Airlines said in a statement that agents have a quick way to override the warning and accept the pass even if a customer is unable to board in order, such as when traveling with a higher-status companion. .
Although the technology is still in the testing phase, the airline said it was satisfied with the results so far.
