Rechat launches Service Network, a new tool that helps brokerages standardize referrals and connect customers with lenders, title and insurance providers.
quick read
Rechat launches Service Network, a new feature integrated into its AI-driven platform. It is designed to help intermediaries consistently manage and scale customer referrals to ancillary service providers. According to CEO Shayan Hamidi, brokerage leaders control which service providers are referred, agents decide when to introduce referrals, embed referrals into daily workflows and eliminate separate tracking tools. Service Networks addresses inconsistent follow-through and improves the reliability and efficiency of agent referral operations by surfacing a trusted vendor network at the client’s optimal time. Nest Realty founder Jonathan Kauffmann praises this integration, which reflects the broader proptech trend toward unified brokerage operating systems and simplifies agent and client connections with trusted vendors.
This summary was generated by an AI tool based on the article text and checked by an editor.
Rechat focuses on one of the most persistent operational gaps in the real estate industry: inconsistent service referrals.
On Wednesday, the Austin, Texas-based proptech company announced the launch of its service network. This is a new feature designed to help brokers control and scale how they refer customers to ancillary service providers such as mortgage lenders, title companies and insurance companies. This tool is immediately available to all Rechat users.
Embed referrals into your workflow
At the heart of a Service Network is control and consistency.
Participate in the INMAN Intel Index Survey
Brokerage leaders can define which providers appear within the platform and how they appear, while agents retain discretion over when and whether to introduce those partners to their clients. The system is built directly into Rechat’s AI-powered operating system, eliminating the need for separate referral tools or manual tracking.
Shayan Hamidi
“For too long, the industry has treated ancillary services as CRM checkboxes and manual referrals,” Rechat CEO Shayan Hamidi said in a statement. “Service Network was built to solve this problem at scale by building service engagement directly into the workflows that agents use every day, transforming service adoption from an inconsistent experience to a reliable experience for all clients.”
This change reflects a movement across proptech to move beyond fragmented tools to unified platforms that can operationalize more parts of the transaction lifecycle.
Fixing follow-through issues
While most brokerages already maintain a network of preferred vendors, enforcement often varies widely at the agent level. According to Rechat, the problem is not access to providers, but the lack of a system that consistently surfaces those relationships at the right time in the client journey.
“Every brokerage firm has a trusted network. What most brokerages don’t have is a system to consistently deliver that network to their customers,” said Audie Chamberlain, vice president of strategic growth and communications at Rechat. “That’s the problem that Service Network solves, the kind of infrastructure that our operating system can own.”
Service Network seeks to solve this problem by integrating referrals directly into the same environment agents use to manage transactions, communications, and marketing. Brokers already using Rechat say the integration has the potential to streamline processes that have traditionally relied on memory, timing and manual follow-up.
“At Nest Realty, we are always looking for ways to improve the experience for our clients and agents, and being able to integrate trusted vendors into our daily workflow is a huge benefit,” said Jonathan Kauffmann, Founder of Nest Realty. “We’re thrilled that Rechat is launching Service Network, which takes the guesswork out of the process for agents and makes it incredibly easy to connect clients to the right expert at the right time.”
Built into the system, not an add-on
The announcement highlights a larger trend in real estate technology: the race to become the central operating system for brokerages.
Rather than adding another standalone referral tool, Rechat positions the service network as an infrastructure that exists within agents’ existing workflows and standardizes behavior across the organization.
This approach can have an impact beyond referrals. When intermediaries can better connect customers with partner services, they open the door to stronger partnerships, improved customer experiences, and potential new revenue streams.
Email Nick Pipitone
