Technical considerations for external partner training
Is there a suitable technology stack to provide training to external partners? Customers, franchisees, distributors and contracting employees should have access to training resources that allow them to build critical skills and product knowledge. This guide shows how to implement customer education programs that increase sales, improve consumer relationships, and reduce support costs.
E-Book Release
Launching a customer education program: Technical considerations for getting training from partners
Discover practical advice for meeting outside partners.
Who is this guide?
This is an essential reading for any extended enterprise partners that sell or use products or services, particularly for any organization that has enterprise partners facing obstacles to content delivery. For example, Association Partners may not be able to log in to the internal LMS to obtain the necessary resources. Additionally, each product update requires that individual course packages be manually modified and sent to different audiences.
About this eBook
Which technical options are available to make external partner training easy to access? How can you improve your customer training ROI? Here’s a quick overview of what you can find in this guide with Rustici software:
Implementing a customer education program: What is the enhanced enterprise training approach? Technical considerations: Access to training: How content is delivered, the importance of accurate and consistent information, and visibility into content usage. Various Content Consumers: As product distribution channels continue to increase, expanding the scope of training is becoming more important. Get trained by an external audience: How do I distribute downloaded versions and share content via proxy files? Enjoy the benefits of customer education programs: remove friction in training access, ensure training accuracy, gain valuable business insights, and increase the value of your training investments. Content controllers make it easier to reach your partner than ever before. Manage training content in one central location and distribute it to external partners and customers within the Records System. Extended Enterprise Success Stories: How Valvoline and Alarm.com work with Rustici to improve their partner and dealer training programs. Creating the Right System Architecture: Using the right tools, improving compliance and maximizing client retention is not as difficult as you think.
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Launching a Download Customer Education Program: Technical considerations for bringing training to partners now explore ways to effectively distribute product training to external audiences, including distributors, channel partners and customers.
