Prioritized learning in the modern workplace
In the modern workplace, the way employees learn has changed in many ways. However, the most obvious is the use of a combination of digital courses, dashboards, artificial general intelligence (AI) chatbots, and peer-to-peer interactions. Managers simply use a micromanagement approach to corporate learning. When asked about their preferred learning method, employees typically have strong subjective opinions about the chatbots and virtual assistants they learn from. On the other hand, most people would agree that the best learning experience comes from others at work (co-workers, managers/mentors).
Yet, employees do not see learning through technology and learning through human connections as separate. Rather, we believe that the gap between these two forms of learning is closing and that the next evolution of the learning ecosystem will be a blend of both. In this article, we explore the main reasons for this evolution in the workplace.
Integrating human learning and AI accuracy
The integration of human learning systems and artificial intelligence is a natural evolution in response to increasing expectations for retraining and adapting to changes in the workplace. The new workforce structure requires all employees to have access and be able to easily request information on demand to create a personalized learning experience. While the human element provides experience, emotional intelligence, and understanding of the situation, AI enables learning systems to be applied at scale with more precise applications and the ability to apply evidence-based or personalized learning using AI technology.
Rapid access to information has led to a paradigm shift in the way employees learn. This is because you can receive instant feedback from a virtual coach compared to waiting for instructions from a manager in an instructor-led class. Also, it takes time to wait for your manager’s feedback on the projects you worked on together. Therefore, barriers to accessing relevant and up-to-date information have been removed and employees can now learn while performing their real-world job duties. Using AI in the workplace can track employee performance, identify areas where the employee lacks the necessary knowledge, and suggest customized learning materials based on performance.
However, it is ultimately up to human mentors in the workplace to help learners use, apply, and interpret these parts. Combining AI and human instruction can not only help learners, but also help them faster and deeper retain both the knowledge and relevant skills they need to perform in their roles. As a result, employers must adapt to remain competitive with this new method of training delivery.
Why we still prefer learning from humans
Although we live in a technology-driven world, the natural urge to learn about and from other humans remains strong. Traditional learning methods through observation, imitation, and storytelling continue to be very effective learning methods in the workplace.
Employees showed their colleagues something innovative that wasn’t found in textbooks or online resources. Managers help employees prepare for difficult conversations with customers over the phone. Give your team members a quick, two-minute overview of how to navigate a process that can take 1-2 hours to complete using training tools.
AI-based learning assistants are more than just Q&A platforms. Bots have evolved as learning coaches for different types of services.
How AI bots can enhance workplace learning
questions and answers
Get answers to both difficult and simple questions instantly. On-demand microlearning
Get instant access to hundreds of micro-lessons available at any time. Accessible 24 hours a day, 365 days a year
AI Coach is available 24/7 with no time limit. personal recommendation
Filter and analyze other combinations to provide recommendations based on your current role, skills, and career goals. Scalable and consistent support
AI bots are designed to solve learning-related problems and provide speed and access when employees are having difficulties.
Gartner research shows that employees are more likely to continue learning when they have access to AI-powered nudge reminders and micro-lessons.
conclusion
With the rise of bots as an educational tool, you might be tempted to think that you need to choose between training with a bot or a human. But you actually get the best of both worlds. Bots are fast. Instant access to information. It helps humans gain insight into information and make sense of what they learn. Together, they create the ultimate training program in corporate training.
