LMS training resources to consider
Many organizations believe that support from LMS vendors is on top of cherry blossom support when it was supposed to be meat and potatoes. Your learning management system should come with support tools to help you master new features and features. You may not have predicted anything now, but who knows what the future holds? LMS training resources can help you navigate ownership challenges and speed up your team. Of course, you can’t expect the CEO of an LMS company to book a flight and personally train your team over a week from your busy schedule. However, there are some important resources to consider during the selection process.
1. document
Documents range from manuals to tip sheets. Usually a printable resource or interactive PDF that covers all the importance of owning an LMS. The LMS training documentation may provide pointers about implementations and ways to avoid the most common mistakes. At the very least, there should be a user guide that will help you navigate the platform and deploy all of its features. Some companies maintain copies of the contract in their personal document databases for future references.
2. Direct
This is the top tier of LMS vendor support. This is because it involves travelling to the site by one of the representatives. You can also use video conferencing software to train your teams remotely. Either way, you can leverage the expertise of an LMS vendor to skip questions. There are time constraints to consider, so gather your thoughts and prioritize them in advance. In-person vendor training often occurs immediately after signing up. Someone is there to help you set up the tools and perform some basic customizations. This training option is generally costly, but it’s worth it if your team needs one-on-one guidance. For example, they have never used LMS before or are new to advanced features.
3. Online Tutorial
These LMS training walkthroughs show you how to use the tool, access specific features and make the most of your new investment. Many vendors provide tutorials for individual tasks that need to be performed on the system. From generating reports to assigning user roles. These tutorials should be video clips, not text checklists. This will allow you to monitor, pause, apply it to the platform, then move on to the next stage. It’s easier than reading together and trying to absorb information at once.
4. Webinar
Another top-notch LMS vendor support tool is a popular webinar. Live events allow you to engage directly with vendors and interact with other users who may have tips based on past experiences of the tool. Webinars typically focus on niche topics, such as how to use e-commerce features and how to get started with a gamification strategy. LMS companies typically record these events and upload them to their knowledge base.
5. Knowledge Base
A collection of tutorials, demos, and all other LMS training resources is available at your fingertips. The knowledge base includes all the LMS vendor support tools needed to implement a new system (hopefully). Vendors typically extend their libraries when adding new features or product upgrades. In fact, if you’re looking for an aggressive vendor, stagnant repositories are the main red flags. You should make an effort to update your database regularly and include relevant resources.
6. Online Forum
All of the aforementioned LMS training tools are sponsored by vendors. However, there is another option. Some vendors launch online forums and let users take the wheels. Of course, they are on hand to ease discussions and local questions from time to time. This gives users a platform to share ideas, troubleshooting tips and personal opinions. LMS companies can receive software feedback and expand their knowledge. Once you have overcome your learning curve, you can also respond and answer questions from “beginners.” Vendors may choose social media groups or pages over traditional online forums.
7. Phone support
Support and training for LMS vendors should also include traditional methods, such as phone numbers that allow you to make calls when it gets complicated. Instead of telephone contacts, there may be live chats where you can talk to support tickets or email contacts or a real-time trained LMS expert. This is something that you need to clarify in advance by your LMS service provider. Which training resources are included in your pricing plan? Can I upgrade to include more personalized support? And is that upgrade worth the cost, or can your team handle obstacles themselves? Remember that LMS training gives you peace of mind. You don’t plan for a stressful situation, but having that safety net is always a good thing.
Conclusion
LMS training doesn’t just depend on the shoulders of the vendor. You need to dedicate time and resources to educate your team and provide continuous support. However, service providers must provide a solid foundation for improving functionality and return on investment. If you haven’t signed up for a free trial yet, you won’t have the time like you currently have. Test drives allow you to independently evaluate these LMS support services and tools to avoid any post-purchase questions. Add LMS training resources to the criteria and consider some makeup scenarios to see if they stack up. For example, signing up for users will cause problems. You cannot assign an account or change your password to a new user. Are there any useful tutorials or video demos?
Find a learning management system that provides all the training and support you need using a dedicated online directory. Search by features, pricing models and industry, which vendors educate consumers and provide excellent customer care.
