Create impactful product training courses faster
Product knowledge training is a special type of instructional content. In addition to accurate information about the product, real-world examples, and a clear story about why this product is important, you need to put together enough practical exercises and tests to put learners on the job. Product training course participants range from sales and support team members to partners and customers, and each group requires different depth and context.
Authoring tools like iSpring Suite allow you to quickly and easily build modular, interactive, and LMS-compatible product courses. Below is a practical step-by-step guide to help you get started.
1. Define clear learning objectives and audience
Before you open your authoring tools, make sure you have a solid foundation.
Know your audience: Who are you creating this training for: sales reps, technical support, product managers, customers? Each group requires a different level of detail, tone, and context. Set clear goals. What do you want your learners to be able to do after completing the course? For example, do they need to understand product features, run demos, troubleshoot common issues, and upsell add-ons with confidence? Plan your structure: Divide your content into logical bite-sized modules such as core features, use cases, problem-solving tips, and performance metrics. Decide how to assess learning. Do you want to include a quick quiz, an interactive role-play, or something else?
2. Create a storyboard
Sketch a storyboard for your course before you start creating slides. This helps organize content, determine the flow of modules, and define where interaction is best.
Outline what’s on each slide, including text, images, videos, and interactive elements, so you don’t miss anything important. At the same time, plan where to place quizzes, role-plays, or hands-on exercises to keep learners engaged and practicing what they’ve learned. Creating a storyboard first prevents revisions later and keeps the course focused, structured, and learner-friendly.
3. Choose a template as your backbone
One of the biggest benefits of iSpring Suite is that it works directly within PowerPoint, so you can start creating courses in a familiar environment without having to learn a new interface or workflow.
In addition to that, iSpring Suite includes a built-in content library with over 134,000 course templates, characters, backgrounds, and icons.
Instead of starting from scratch, you can use templates as scaffolding to design professional courses in a fraction of the time it would normally take. Each template includes basic course elements such as chapters, timelines, and information slides. Drag these blocks where you want them, add text and images, and your course is ready.
Image by iSpring
All of these templates are fully editable in PowerPoint, so you can instantly adapt them to your product features, demos, or workflows.
3. Enhance your courses with interactivity and multimedia
Once the basics of the course are in place, it’s time to make it engaging and practical. iSpring Suite makes it easy to go beyond static slides.
Include a product video: Don’t just tell, show. iSpring Suite lets you bring your product training courses to life by recording webcam videos and screen captures directly within your slides. Show learners exactly how your product works with demos, step-by-step tutorials, feature walkthroughs, or quick tips. Add interactions: Add interactions like catalogs, hotspots, tabs, and accordions to make your product courses even more engaging. For example, you can create a clickable product catalog to help learners explore different features, use screenshot hotspots to highlight key features, and organize other important content in tabs or accordions so learners can dive into details without getting overwhelmed.
Image by iSpring
Create role-play simulations: Role-play simulations are a great way to give your learners hands-on experience with real-life product scenarios. You can set up exercises where learners interact with virtual customers, answer frequently asked questions, deal with objections, and handle troubleshooting situations. Each choice leads to a different outcome, and you can see the consequences of your decisions and learn from your mistakes in a risk-free environment.
4. Create quizzes and assessments
Quizzes are an important part of any product training course. It’s not just about testing your knowledge. They help strengthen it, highlight gaps, and give learners a sense of progress. iSpring Suite makes creating quizzes very easy.
Choose the right quiz format: Depending on what you want your learners to accomplish, you can create a mix of multiple-choice questions, true/false questions, short-answer questions, drag-and-drop exercises, and more.
Image by iSpring
Add branches: iSpring Suite allows you to create adaptive quizzes that respond to learner responses. If someone answers a question incorrectly, you can direct them to a mini-tutorial or review slide before continuing. Provide immediate feedback: Prompt and clear feedback helps learners understand what they did wrong and why. It can include explanations, links to related modules, or practical tips for applying knowledge to real-world situations. Track your progress and results: iSpring courses work with most LMSs (employee training software), so you can easily see quiz scores and completion rates.
6. Publish and share your course
Once your course is ready, the next step is to make it accessible to your learners. iSpring Suite allows you to export your courses in multiple formats, including HTML5 for web access, SCORM or xAPI for integration with an LMS, and even video. Courses automatically adapt to mobile devices, so learners can study anytime and anywhere at their convenience.
Once uploaded to your LMS, you can track learner progress and results, identify learners who may need additional support, and identify areas for course improvement. Courses can be shared via LMS, email, internal portals, or embedded directly into the websites you set up for your partners and customers.
7. Gather feedback
Even the most carefully crafted course can be improved with real feedback. After learners complete training, it’s important to collect feedback to understand what went well and what can be strengthened. A short post-course survey reveals whether the content was clear, relevant, and engaging, and feedback from managers and product experts provides additional insights and suggestions for updates.
Analyzing quiz results and learner interactions can also help identify patterns where participants struggle or lose interest. Using this feedback, you can continually improve your course to make it more effective and ensure it meets the needs of your learners.
8. Course updates and maintenance
Products are evolving, and training must evolve with them. Regularly reviewing your courses ensures that they are accurate and reflect the latest features, workflows, and best practices. Rather than completely rebuilding your course every time something changes, you can add updates or mini-modules to keep your content up to date. It’s important to update screenshots, videos, and examples so that learners always have relevant and reliable material.
conclusion
The best product training courses go beyond explanation and functionality. These help people feel capable and ready to act in real-life situations. iSpring Suite makes creating that type of training a faster and more intuitive process, whether it’s a fully interactive course or a concise training manual. Authoring tools handle the technical aspects so you can focus on what’s most important: building clear, meaningful content that helps people do their jobs better. This gives you the freedom to tailor your message and add real-world context to ensure every lesson provides real-world practical value.
i spring suite
All-in-one software solution for creating versatile learning content and teamwork for e-learning projects. It’s very easy to use. No coding or design skills required.
