Provide learning in the workflow
I recently had the opportunity to explore Digital Recruitment Platforms (DAPs) (in the form of company demonstrations), giving me a new perspective on how I think about learning in the workplace.
What is DAP and why it caught my attention
DAP is a layer of technology that integrates directly with the tools employees use every day, guiding the process in real time with walkthroughs, tool tips and smart nudges. As someone who is deeply involved in integrating technology integration (L&D) in learning and development, this was exciting. Instead of moving learners away from work for courses and modules, DAP provides learning during work, making them practical, immediate and highly contextual.
An example from what I observed
The recent demonstration of digital recruitment platforms really made me think about how effectively it can be implemented within the learning ecosystem. When I looked into the functionality, I had no choice but to relate it to the general challenges many people face in the workplace.
Let me explain it with a simple example. Imagine a new Joiner is learning to use internal use/time tracking tools. Traditionally, this includes individual logins, manuals, or instructional videos. This is useful, but often takes time and is detached from the actual workflow. Team members must watch the video, switch tabs, recall steps before attempting the task.
Now, imagine another experience. Once employees log in to the platform, they are led in stages to the tool itself. The DAP explains where to enter the time, highlights the required fields, tweaks them if something is missing, and a gentle prompt will acknowledge the task completion. All this happens in real time without having to leave the screen or browse to another resource.
This kind of built-in support not only simplifies the learning curve, but also reinforces the 70:20:10 model, particularly the “learning through learning” aspect. This is an efficient, intuitive, learning-centric way to adopt new systems.
How DAP matches the 70:20:10 learning model
More than high-tech layers, DAP actively enables and supports work flow learning, beautifully aligns with the 70:20:10 model for learning and development. Let’s unpack it a little. 70:20:10What is a learning model?
70% of learning comes from 20% formal training from 20% job experience from interaction and feedback
70:20:10 Model
Let’s break it down: DAP and 70:20:10 model
70%: Learning through experience
How DAP supports this
DAP embed learning into daily tasks. They guide users through new processes while they work.
example
Let’s say a new employee is learning to submit expenses reports to complex financial tools. Instead of sitting through 30 minutes of workout, DAP explains live in stages within the tool. Employees don’t leave the interface, they don’t get stuck, they learn by doing it. Over time, they build confidence, reduce mistakes, and internalize the process.
Why does it work?
This type of learning reflects how people actually learn in real life by trying, failing and improving. It is contextual, just-in-time and tied to actual outcomes, which boosts retention.
20%: Learning through others
How DAP supports this
Many DAPs allow for integration with chatbots, peer tips, or internal discussion boards. More importantly, DAP can prompt users to ask for help or input if needed. It is to reinforce these important social learning moments.
example
While being installed in a new role, DAP may guide employees through project management tools and suggest, “Ask your team leads for examples of past projects timelines.” Alternatively, they might flag best practices peer-reviewed within the workflow.
Why does it work?
This reinforces that learning is not a solo journey. By tweaking learners to engage with others and follow what their peers are doing, DAP helps bridge knowledge gaps through collaboration.
10%: Formal learning
How DAP complements this
DAP is not designed to replace LMS, but it enhances formal learning by enhancing LMS. After someone completes the LMS module, DAP can reinforce the same concept at the time of the application.
example
Employees complete a course on risk and security best practices. A few weeks later, when you access a delicate system, DAP “don’t forget to enable two-factor authentication. Click here to do it.” The concept of the LMS course is associated with real actions in real time.
Why does it work?
Formal learning sticks better when it is reinforced and reinforced at the relevant moment. DAPS Make sure these moments happen when they matter most.
Conclusion
70:20:10 The model taught us that most of the learning takes place informally. Digital Adoption Platforms (DAPs) believe that this type of learning can be significantly enhanced, especially by directly supporting employees in the workflow. One area I see great potential is onboarding. For new joiners navigate unfamiliar tools and systems, DAP can reduce friction and increase reliability from day one. This is something I would like to explore in the next few months.
I would like to hear from people who have implemented DAP in their learning ecosystem.
Disclaimer: This is not a promotional post. These are personal views based on my research and recent demonstrations I have participated in.
Image credits:
Images within the text of this article were created and provided by the author.
