Companies powered by generative AI operate differently in three ways: Prioritize the use of AI to address customer issues, break down functional silos and engage employees in problem solving, and use AI to improve customer experience, not just increase efficiency. is.
In the age of AI, companies are divided into “haves” and “have-nots,” with the majority falling into the latter category. A recent BCG study found that only 10% of companies have mastered scaling AI. But this is not the employee’s fault. In fact, BCG’s recent consumer sentiment survey found that 70% of workers are enthusiastic about using generational AI in the workplace. Employees appreciate the ability to not only reduce effort in their daily tasks, but also facilitate learning. But concerns will grow as companies move from bottom-up use of genetic AI, where individual employees apply it to their tasks, to redesigning entire processes for AI. In particular, concerns about job turnover are becoming more and more of a concern.
