Capital One announced Thursday that some users were reporting problems with direct deposits and that an unspecified technical issue was preventing customers from accessing their accounts.
In response to complaints on social media platform said.
Just before noon Thursday, the company released an official statement on the issue.
“We are experiencing technical issues with a third-party vendor that are temporarily impacting account services, deposits, and payment processing for some consumer, small business, and commercial banks.”
Late Thursday, vendor Fidelity Information Services (FIS) issued a statement saying it was working to restore applications affected by a localized power outage at one of its data centers. A FIS spokesperson did not respond to multiple follow-up questions.
According to Downdetector.com, which tracks user complaint reports about digital services, the issue began around 6 a.m. ET and has seen about 2,000 reports.
The site said the frequency of calls began leveling off around 9 a.m. ET, but as of 4 p.m., the number of registered complaints had still not significantly decreased.
The Capital One issue comes a day after Citibank acknowledged an issue impacting customers’ ability to access their accounts from mobile devices, as well as an apparent issue related to fraud alerts. While the mobile access issue appeared to be resolved, a Citi representative told X on Thursday that they were still working on fixing the fraud alert item.
Earlier this month, the Consumer Financial Protection Bureau sued Capital One, accusing it of misleading customers about its savings account products. Capital One denied the allegations.
