AI Expectation Gap in Learning Technologies: Buyers and Vendors
AI is transforming the learning technology market, but not everyone is moving at the same speed. This is the core finding of the latest exclusive benchmarking report for the eLearning industry, a comprehensive study built on survey data from more than 500 participants across both sides of the learning technology market: L&D buyers and the vendors who serve them.
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AI Expectation Gap in Learning Technologies in 2026: What L&D Leaders Want from AI Platforms vs. What Vendors Are Building
Get exclusive research, industry benchmarks, and insights from L&D buyers, learning technology vendors, and competitors in the new eLearning industry report.
What you’ll learn from this data-rich guide
An exclusive eLearning Industry report identifies the “AI Expectations Gap,” a growing disconnect between the speed at which learning technology vendors are incorporating AI into their platforms and the speed at which L&D buyers actually prioritize AI in their purchasing decisions. Vendors are investing heavily in next-generation capabilities in AI, betting on where the market will go. Buyers, on the other hand, are asking more grounded questions. Will this actually improve learning outcomes and business impact?
This report is practical and diagnostic. This provides both learning vendors and L&D buyers with concrete strategies to close the AI expectation gap. For anyone building, buying, or advising on learning technology, this is a rare, data-driven look at where the market actually is and where it’s headed next.
Here’s what this valuable guide is all about.
Part I: Learning Solutions Status.
Platform choice, satisfaction, platform type, and adoption trends. Part II: The Importance and Integration of AI.
Capabilities, adoption gaps, investment priorities, and feature differences. Part III: Learn about AI.
Education channels, L&D buyer requests, training formats, content, and pricing. Part IV: Skills in the Age of AI.
Employee responsiveness, critical skills, and human-centered learning. Part V: L&D buyer personas and decision-making dynamics.
Target users and purchasing committee trends. Part VI: Measuring the business impact of AI.
Measuring AI success metrics and results. The AI expectation gap.
Strategies for learning vendors and L&D buyers.
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Download: The AI Expectation Gap in Learning Tech 2026: What L&D Leaders Want from an AI Platform vs. What Vendors Are Building, eLearning Industry’s proprietary industry benchmark report. Learn all about what other L&D professionals are doing and get a glimpse of what your competitors are doing next.
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