Today’s homebuyers, especially young people and first-time homeowners, expect digital convenience, immediacy, and transparency in their homeownership journey. From mortgage applications to virtual tours, experiences are increasingly moving online.
Some home warranty companies are currently undergoing a similar transformation, evolving from traditional service contracts to high-tech home warranty services that meet modern expectations.
American Home Shield® is a leading home warranty company closing the digital gap by streamlining services and integrating tools that give homeowners more control.
Self-service tools empower modern homeowners
At the heart of our innovative home warranty is homeowner empowerment. In addition to waiting in a traditional call center, users can access support through online portals and mobile apps.
AHS coverage is also easily accessible online, with detailed system and appliance coverage information available on the AHS website. This type of streamlined control is appealing to digital-first buyers who prefer the convenience of self-service over traditional phone-based interactions.
Video-based troubleshooting support
One of the standout innovations that AHS offers is video chat support. This allows members with select plans to video chat directly with repair experts who average 20 years of experience in the field, allowing them to access and resolve problems in their home over the phone. Video chat provides homeowners with the following benefits:
Assess or fix electrical, plumbing, HVAC, appliance, and general repair issues Resolve minor issues over the phone without paying a service fee Educate homeowners on basic DIY assessments
This tool not only makes home ownership easier, but also builds confidence. For AHS members, it’s like having a knowledgeable expert in your pocket.
Real-time updates and service request routing
Technology-enabled service request processing simplifies and streamlines your experience. Instead of uncertainty after requesting service, homeowners can now receive the following services:
Push notifications Real-time status updates on service requests Appointment confirmations and reminders Routing to certified independent repair experts
When homeowners can follow each step of the service request process at the push of a button, confidence increases and homeowner happiness increases as well.
How technology-enabled protection can help agents stand out
For real estate professionals, high-tech home warranty solutions offer advantages over traditional experience. Digital-first services help agents:
Deliver a modern experience Deliver the immediacy and transparency that digital-first buyers expect Provide high-tech support to improve the post-closing buyer experience Reduce friction when covered systems fail shortly after move-in Strengthen trust through proactive protection
AHS Real Estate Plans allows agents to easily incorporate warranties into their services by allowing them to order warranties at any time during a real estate transaction. AHS Real Estate Home Warranty can set your company apart by providing quality coverage for your customers, as well as other benefits.
A more modern path to housing protection
As home ownership becomes more digital and complex, high-tech home warranties are playing an increasingly important role in protecting budgets and supporting buyers and agents. By choosing a provider like AHS, a leading home warranty company with innovative solutions and services, agents can provide peace of mind and convenience long after closing date. HS allows homeowners to easily submit and manage insurance claims through a secure portal. The AHS app allows users to:
Manage your plans Request services Track repair progress Video chat with home repair experts Review your planning contract
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