How Prudential and Learning Pools revolutionized onboarding and engagement
Organizations in highly regulated industry struggle to provide creative and engaging learning experiences that promote long-term workforce performance, which typically rely on more formal and linear processes. Prudential, a global financial and insurance leader with over 25,000 employees across the US, Japan and Brazil, faced this critical challenge as it sought to create an attractive, scalable and effective training experience for new recruits and existing employees.
Prudential worked with Learning Pool to provide a clear, creative approach with high-end graphics and interaction. This is a major shift from typical formal learning. The company aimed to improve knowledge retention, ensure consistent training across the region, and drive action alignment with its customer experience (CX) strategy.
The success of this initiative highlights that even regulated industries embrace creative learning solutions and adopt an approach that is outside the typical box of thought will have a significant benefit to long-term workforce performance.
Prudential has implemented innovative game-based learning solutions (Pro Acumen, ES Quest, and CX Learning Journey) to transform employee onboarding and development.
The results were serious, leading to increased engagement, measurable behavioral improvements, and flexible, self-paced learning experiences.
Learn more about our innovative learning solutions from Learning Pool.
assignment
Prudential’s Learning and Development (L&D) team has identified key hurdles that need to be addressed.
New recruiting involvement – The lack of dialogue in traditional training methods has made it difficult to attract new employees and instill deep knowledge of Prudential’s diverse products and services. Ensuring regional consistency in training – With its multi-country operations, Prudential required a uniform approach to training that maintains high product knowledge and service standards. Behavioral change and knowledge retention driving – Beyond knowledge transfer, the training needed to influence behavior and align employees with Prudential’s customer experience strategy. Nonlinear Learning for a Dynamic Workforce – Employees needed the ability to explore content at their own pace on a seamless, intuitive learning journey that could pause and resume without losing progress. Scalability and Cost Efficiency – With a large workforce, Prudential needed a scalable training solution that minimized management burden and reduced training costs over time.
Solution
To overcome these challenges, Prudential has collaborated with the Learning Pool to implement a suite of immersive, interactive, and data-driven learning solutions.
Pro Acumen & ES Quest – These game-based interactive modules offer a 45-minute guided journey, industry knowledge, Prudential product offering, and new adoption that combines real-world scenarios. Designed to be sophisticated and professional, this program has taught us to be fun and effective. CX Learning Journey – A focus on behavioral change, the program ensured consistent, measurable improvements in how employees interact with their clients to align with Prudential’s customer experience strategy. Data-Driven Insights – Learning Pool’s courses are designed with advanced analytics, allowing Prudential to gain valuable insight into learner advancement, engagement and performance.
Results and impacts
The implementation of these innovative solutions has resulted in significant improvements across Prudential’s L&D initiative.
Increased engagement and knowledge retention – Employees were enthusiastic about interactive and gaming approaches, resulting in an increased training completion rate. By leveraging a standardized digital approach, with consistent interregional training, Prudential ensured a uniform training experience for employees in the US, Japan and Brazil, eliminating knowledge gaps and inconsistencies. Behavioral Integrity – Through the CX learning journey, Prudential has successfully achieved reinforcement behaviors that are consistent with customer experience strategies, with measurable improvements in employee-client interactions. Flexible, self-paced learning – The nonlinear course structure allows employees to learn at their own pace, improving knowledge retention compared to previous training methods. Improved onboarding efficiency – New recruits demonstrated advanced ramp-up times and reduced productivity times.
Conclusion
The collaboration and partnership between Prudential Pool and Learning Pool has created the latest and effective global onboarding programme. Prudential has successfully achieved business outcomes, creating a more enthusiastic, knowledgeable, and customer-focused workforce. The company’s ability to provide consistent, scalable, interactive learning experiences across global teams underscores the transformational power of digital learning in the company’s context.
The success of this initiative highlights how highly regulated industry organizations can benefit from data-driven, scalable learning solutions to drive long-term workforce performance.
Discover how Learning Pool’s innovative learning solutions can change your L&D strategy. Please contact us to discuss your unique needs.
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It was originally published on LearningPool.com.
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