Sunday, January 12, 2025 at a Citibank branch in New York, USA.
Michael Nagle | Bloomberg | Getty Images
On Wednesday, many Citibank customers reported receiving fraud alerts and having difficulty accessing their accounts.
As of midday, hundreds of Citibank users were reporting issues related to their accounts, according to DownDetector.com, which tracks reports of digital service disruptions.
The site said the outage had been occurring since at least 9 a.m. ET.
On social media platform X, some customers reported receiving fraud alerts and subsequent extended hold times with their bank’s fraud department. Some said they could not access their mobile accounts.
A Citi spokesperson did not immediately respond to a request for comment, but a bank representative posted to X in response to customers: “We do not have any updates at this time. We will contact you as soon as this issue is resolved. There is no need to do so” as we will continue to check in unless you wish to do so. ”
Another agent wrote on the platform: “We’re currently working on this, so please call us in the next 1-2 hours.”
Earlier Wednesday, Citi reported financial profits that beat analysts’ expectations, with record earnings expected across multiple business segments.
