Salesforce CEO Marc Benioff criticized Microsoft for its AI-powered agents. Benioff said Microsoft Copilot was inaccurate and compared it to “Clippy 2.0.” Salesforce recently announced a shift to Agentforce, its own product that includes custom AI agents.
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Salesforce CEO Marc Benioff on Monday accused Microsoft of “panicking” amid recent criticism of the tech giant.
Microsoft announced Monday that the ability to create AI-powered “autonomous agents” in Copilot, its AI digital assistant, will go into public preview next month. The company said its agents can handle “everything from accelerating lead generation and fulfilling sales orders to supply chain automation.”
Benioff’s post comes more than a month after Salesforce announced its own transformation to AI agents through Agentforce.
Benioff wrote in a post on They lack the data, metadata, and enterprise security models to generate enterprise intelligence.”
Benioff also called Copilot inaccurate and compared the tool to Clippy 2.0, which refers to the paperclip assistant introduced in Microsoft Office products in the 1990s, while “leaking corporate data” and forcing users to create their own He said it forces the creation of large-scale language models.
Microsoft did not respond to Business Insider’s request for comment. Salesforce declined further comment.
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Microsoft announced earlier this year that it would be introducing a custom “co-pilot” that can “act as an independent agent.” Microsoft recently announced that 60% of Fortune 500 companies use Copilot, and some customers, including McKinsey and Thomson Reuters, are already using custom autonomous agents to “increase revenue, reduce costs, and We will expand the impact.”
Benioff previously said the company’s Agentforce allows companies to build custom AI agents that interact directly with customers, are more advanced than AI chatbots, and can be used in the company’s products, such as customer relationship management software and apps.
“This is the next big thing,” Benioff told Fortune magazine in September, referring to AI agents.
In a post by X criticizing Microsoft Copilot, Salesforce’s CEO said that Agentforce, by contrast, is “the way AI should be.”
Benioff has criticized Microsoft Copilot several times recently, calling it “disappointing” and claiming in another post about X last week that it “just doesn’t work.”
He also criticized Copilot at Salesforce’s Dreamforce conference last month, comparing it to Clippy.
